FAQs

Most frequent questions and answers

We offer international and local logistics solutions including:

  • Air and Sea Freight

  • Customs Clearance

  • Warehousing & Distribution

  • Door-to-Door Delivery

  • Cargo Tracking

You can book a shipment directly through our website buyerslogistics.co.ke or by contacting our customer support. Provide details about your cargo, destination, and preferred shipping method, and we’ll guide you through the process.

Yes. Every shipment comes with a tracking number. Simply enter your tracking number in our “Track Shipment” tool on the website to see real-time updates on your cargo.

Restricted or prohibited items include:

  • Hazardous materials (flammables, explosives)

  • Illegal substances or contraband

  • Perishable items without proper packaging

  • Restricted goods under Kenyan or international law

 

Delivery time depends on the service:

  • Air Freight: 3–7 business days (depending on destination).

  • Sea Freight: 2–6 weeks.

  • Local Deliveries: 24–72 hours within Kenya.

Shipping costs vary based on weight, volume, destination, and mode of transport

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